Social Engineering

...through your warranty...

Apple is apparently telling at least some customers that the amount of cigarette smoke residue inside their computers makes it unsafe for the company to perform warranty service on them, despite the lack of such a clause in the company's warranty agreement.

One assumes though, that the trendy fascists at Apple have no objection to biscotti crumbs, shaking, and the adverse audio effects of progressive indy itunes files.

It's all about training your customer, Pavlovian-style.